Delivery Details
8. Availability and Delivery
8.1 The Customer can choose to collect the goods from Company warehouse or can choose to buy the preferred delivery service that will be offered as the Customer progress through the check out. The delivery service is not part of your purchase of the goods and is always sold as separate item. The collection arrangements if this option is selected will be sent to the Customer via e-mail after the Customer’s order is accepted;
8.2 The delivery of the goods will be made to the address specified by the Customer during your order of our merchandise. The postage or delivery for multiple items will be combined where possible, to obtain the quote please email: sales@swankyinteriors.co.uk or phone 020 3397 4874;
8.3 We aim to have your goods delivered to you within the reasonable time-frame of between 1-3 weeks from the day that we accepted your order. The probable delivery time is displayed on Company’s website for each product respectively. More often we deliver much quicker than estimated times, it will be dependent on stock availability and your preferred delivery option. If your goods are not available within estimated delivery time, Company will offer you the opportunity to cancel your order or wait the short time until we can fulfil our obligation. All delays will be fully communicated via e-mail and if you require a more specific time frame, then please feel free to contact us before placing your order;
8.4 Customer will be able to choose preferred delivery service during the checkout procedure. To find out the cost of service please proceed through to checkout and simply fill in your postal address. For large items Customer will be offered two-man Premium delivery service (with the optional ‘Premium Plus’ service add-on which offers delivery to room of choice, removal of packaging and positioning) or pallet ‘curb only’ service and specialist fragile delivery Express courier service for small items. Please note that the pallet delivery service is to the curb only, if you require for your item to be carried into the room of your choice, please choose “two-man” option. Your delivery date will be communicated to you via email and the delivery driver will phone you at least one-hour prior delivery. Please always inform us if you are going to be unavailable on the suggested delivery date, and we will endeavour to arrange a suitable alternative; also please inform us via email if you have any specific delivery instructions;
Please note: that if you fail to inform us and to be in to sign for the delivery, the re-delivery might incur additional charges.
8.5 Please make sure that the furniture you have ordered will fit into your home and that delivery vehicle can get to your door. It is your responsibility to measure accurately all doorways, ceiling heights and staircases. For your convenience we provide clear measurements of all our furniture on our website, however please be aware that most of our furniture is handmade and therefore measurements is approximate only and may vary by 1-2 cm. Please look out for twisty or narrow passages, low doorways, circular and dog leg stairs. Please be informed that if we can't deliver to your requested room we will either leave the furniture at a place convenient to you or, alternatively if we have to return it on your express request, then the charges as per our Returns and Refunds policy in paragraph 10 of these Terms and Conditions may apply;
8.6 Please note if there is any possibility of items being returned at a later date (and within your statutory 14 days cancelation period) you must ensure all original packaging is kept and the correct returns procedure as per these Terms and Conditions is used. We cannot accept any returns if items are not in their original packaging and not fit for resale.
9. Accepting the delivery and the Goods
9.1 If you will opt to take our delivery service, then the goods remain at the Company’s risk until delivery is accepted. Therefore, it is our responsibility to ensure that goods are not lost or damaged in transit and are delivered to you in the pristine condition. When accepting the delivery please make sure that you have checked the goods for any damage before signing the goods acceptance notice. Please write on the paperwork any damage if present at the point of signing for delivery. Signing the delivery acceptance notice with “Unchecked” will not be accepted and will be considered as item delivered without damage.
9.2 If you accepted the delivery, you have 48 hours to notify us about any faults that have not been obvious at the point of accepting the delivery. If you not contacted us within the period of 48 hours, then we will consider this as your affirmation of acceptance of the goods and you will lose the right to reject.
9.3 We will consider goods accepted if you will do any of the following:
9.3.1 Tell us that you accepted the goods;
9.3.2 Alter or mend the goods in any way;
9.3.3 Use the goods after complaining;
9.3.4 Keep the goods for more than 48 hours without complaining.
9.4 Your statutory Consumer rights remain unaffected.
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