Delivery Information

In Stock – Ready for Dispatch

Items marked "In Stock – Ready for Dispatch" are held in our warehouse and are usually dispatched the same day or the next working day. Our warehouse team will carefully prepare, pack and dispatch your order. Once your order has been dispatched, our logistics team will contact you to confirm shipment and provide any relevant delivery information. You can typically expect to receive your order within 1–3 working days from dispatch. For orders that include large or heavy furniture items, our logistics team will contact you to arrange a suitable delivery date and time to ensure your order is delivered as conveniently as possible.

Dispatched Within 2 Weeks

Items marked "Dispatched Within 2 Weeks" are not currently held in our warehouse. Once your order is placed, we will immediately order the item from our supplier. After the item arrives at our warehouse, it will be inspected, carefully packed, and dispatched to you following the same process as outlined above. We expect to receive these items from our suppliers within approximately 1-2 weeks, although delivery times may occasionally vary depending on supplier availability and transport schedules. For orders that include large or heavy furniture items, our logistics team will contact you to arrange a suitable delivery date and time to ensure your order is delivered as conveniently as possible.

Delivery: Within 2–3 Weeks / 3–4 Weeks / 4–5 Weeks /6-8 Weeks

Items marked "Delivery Within 2–3 Weeks" , "Delivery Within 3–4 Weeks" ,"Delivery Within 4–5 Weeks" or ''Delivery Within 6-8 Weeks'' are sourced from our European suppliers and are not currently held in our warehouse. Once your order is placed, we will immediately order the item from the authorised supplier in Europe. After the item arrives at our warehouse, it will be inspected, carefully packed and dispatched to you following the same process outlined above. For orders that include large or heavy furniture items, our logistics team will contact you to arrange a suitable delivery date and time.

Delivery: Within 10 Weeks / Dispatched Within 8 Weeks / Dispatched Within 14 Weeks

Items marked "Delivery Within 10 Weeks", "Dispatched Within 8 Weeks" or "Dispatched Within 14 Weeks" are currently out of stock at our European suppliers' warehouses. However, additional stock is already on its way to their warehouses and is expected to become available within the stated lead time. By placing your order, you secure the next available stock allocation from our supplier. Once the item arrives at our warehouse, it will be inspected, carefully packed and dispatched to you following the same process outlined above. 

Order Now to Start Production – Available in 25–30 Weeks

Items marked "Order Now to Start Production – Available in 25–30 Weeks" are Made-To-Order products and are not held in stock. By placing your order, you are authorising production of your item to begin at the manufacturer's overseas factory. The stated lead time of 25–30 weeks includes manufacturing, quality control, international shipping to the UK, and delivery to our warehouse. Once your item arrives at our warehouse, it will be inspected and prepared for dispatch. Our logistics team will then contact you to arrange delivery. As these items are manufactured specifically to your requirements, production will commence only after your order has been placed and accepted. For all Made-To-Order orders, our logistics team will contact you to arrange a convenient delivery date and time.

Terms & Conditions

8. Availability and Delivery

8.1 The Customer may choose either to collect the goods from the Company’s warehouse or to purchase a delivery service, which is offered separately during the checkout process. Please note that delivery is not included in the purchase of goods and is charged as a separate service. If collection is selected, warehouse address details and collection instructions will be sent via email once the order is accepted.
8.2 Delivery will be made to the address specified by the Customer at the time of ordering. Where multiple items are purchased, delivery may be consolidated to reduce costs. To request a combined delivery quote, please contact us at sales@swankyinteriors.co.uk or call 020 3397 4874.
8.3 We aim to deliver goods within a reasonable timeframe, typically within 1–3 weeks from the date of order acceptance. For items not immediately available, estimated lead times are displayed on each product page. While we often deliver sooner, actual timing will depend on stock levels and the delivery service selected.
If we are unable to fulfil your order within the estimated time, you will be offered the option to cancel or wait. Any delay will be communicated via email. If a more precise delivery timeframe is required, please contact us prior to placing your order.
8.4 During checkout, the Customer can choose from available delivery options. Costs will be displayed once a valid shipping address is entered.
We offer the following delivery services:
8.4.1 A pallet kerbside service or one-man fragile item delivery (at our sole discretion), with delivery to the roadside or doorstep only;
8.4.2 An express fragile courier service, suitable for smaller or delicate items.
For larger items, the following add-on services are available (please phone us for a quote):
8.4.3 A two-person delivery service to a room of your choice;
8.4.4 An optional White Glove Service, which includes unpacking, removal of packaging, and positioning of the item.
All delivery services are limited to ground floor level access, unless a suitable lift is available that can accommodate the size and weight of the item. If the delivery location involves staircases (including steps up or down from ground level), it is the Customer’s responsibility to inform us in advance.
In such cases, we may recommend engaging a specialist local removals company (e.g. piano movers) for safe handling. Where possible, we can coordinate delivery to your nominated removals firm, but any further handling beyond ground-floor access is not included in our service and must be arranged separately by the Customer.
If you are unavailable on the confirmed delivery date, please notify us as early as possible to reschedule. Missed deliveries due to non-attendance may incur re-delivery charges. Please also inform us of any special delivery instructions in advance.
8.5 It is the Customer’s responsibility to ensure that the goods ordered can pass through all necessary access points, including doorways, stairwells, and hallways. Product dimensions are provided on our website; however, due to the handmade nature of many of our items, minor variations of 1–2 cm may occur.
If the goods cannot be delivered to the intended room, they will be left in an accessible location or returned at your request. In the latter case, return charges may apply in accordance with our Returns and Refunds Policy (see Clause 10).
8.6 If you intend to return goods under your statutory 14-day cancellation right, all original packaging must be retained. Returns will only be accepted if the goods are returned in full original packaging and in resaleable condition, following the process outlined in Clause 10.

9. Accepting the Delivery and the Goods
9.1 If you choose to use our delivery service, the goods remain at the Company’s risk until delivery is completed. We are responsible for ensuring that the goods arrive in undamaged condition.
9.2 Upon delivery, you must inspect the external packaging for any visible signs of damage before signing the delivery paperwork. If any damage is visible, you must:
9.2.1 Clearly note the damage on the delivery paperwork at the time of receipt; and
9.2.2 Photograph the damage while the goods remain packaged.
9.3 Signing the delivery note as “Unchecked” will not be accepted as a valid reservation of rights. This will be treated as confirmation that the goods were delivered in good condition.
9.4 If no damage is noted at the time of delivery, you have 48 hours from the time of delivery to notify us of any transit-related damage that was not immediately visible. If you fail to contact us within this 48-hour period, we will consider the goods accepted in full, and you will lose the right to reject them on the basis of transit or delivery-related damage.
9.5 Our delivery partners require that any transit-related damage be reported within 48 hours of delivery. Failure to report within this timeframe may prevent us from raising a claim with the carrier, and we may not be able to assist with compensation or replacement.
9.6 For this reason, we strongly advise all customers to inspect both the packaging and goods promptly upon delivery and to notify us immediately if there are any concerns.
9.7 Goods will also be deemed accepted if any of the following occurs:
9.7.1 You confirm acceptance of the goods;
9.7.2 You begin assembly, installation, or use;
9.7.3 You alter or modify the goods in any way;
9.7.4 You retain the goods for more than 48 hours without reporting any issue.
9.8 This clause does not affect your statutory rights under the Consumer Rights Act 2015, including your right to report genuine manufacturing faults.