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Returns Information

10. Returns and Refund Policy

 

      10.1. Customer has the right to withdraw their offer if it has not been accepted by the Company as defined in paragraph 3 of these Terms and Conditions. This is an open-ended right, which will end when the Contract is made, after which Customer can move to their right to cancel if appropriate. If a Consumer withdraws from a Contract, Company and Customer obligations under the Contract are ended. Customer will be fully reimburse the cost of the purchase of the goods and the cost of the delivery service within 14 days of notifying Company about the decision to withdraw;

      10.2 Customer is entitled to a statutory cancelation period beginning from the date that the Contract is formed and ending 14 days after the date that the goods are received and may cancel the order at any time during that period of time. However, the right to cancel does not apply to the supply of goods that are made to the Customer's specification and are considered special orders or bespoke products that are personalized and ordered through this website or by phone or by other means of communication and will not be refunded from the point that the Contract for such goods is formed;

      10.3 If you have not received the goods at the time of cancellation of the Contract, but we have processed the goods for delivery, and they are on route, then there are two options available to you:

           10.3.1 You may accept the goods and then you have to arrange the return of the goods to us at your own cost and risk within 14 days of the cancelation;

           10.3.2 Alternatively, you may reject the goods at the point of delivery and send them back to us via same service. This however will be considered as your express request to use this return service and may incur charges. In this case we will refund to you all the monies paid by you for the unwanted goods in question, excluding the original delivery service cost and we may have to charge you for the return service of the goods. If the delivery service was provided as a cost free promotion item, then a true delivery service cost will be deducted from the refund sum. The refund will then be issued in the same form of payment originally used for the purchase as soon as possible and in any event within 14 days of your cancellation being accepted;

      10.4 If you have decided to cancel your order after delivery of the goods, you must notify Company in writing to our office address at Swanky Interiors Ltd, Unit 25C, Lombard Road, Wimbledon, London SW19 3TZ or e- mail to: sales@swankyinteriors.co.uk within 14 days of the delivery. The goods must be returned to us as soon as possible and within 14 days from the time that you notified us, at your own expense, undamaged, unmarked and in the original packaging. We cannot accept any returns if items are damaged, not in their original packaging or their value is diminished in any other way. In case when we accepted your return we will refund to you all the monies paid by you for the unwanted goods in question, excluding the original delivery service cost. If the delivery service was provided as a cost free promotion item, then a true delivery service cost will be deducted from the refund sum. The refund will be issued in the same form of payment originally used for the purchase as soon as possible and in any event within 14 days of your cancellation being accepted;

      10.5 To return items, we suggest you use a service which is insurable and one which can be tracked to protect yourself from loss or damage when in transit. We also suggest that the courier will allow us to inspect the item before accepting it into our warehouse for refund. If the goods arrive damaged in the transit, the Company reserve the right to refuse to accept the goods for refund. Please be advised that cheapest is not always suitable solution to return goods, please get in touch with us and we will endeavor to help organize or suggest a suitable courier service;

      10.6 Please note that you are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction, you have a legal obligation to take reasonable care of the goods while they are in your possession. If the returned goods have not been looked after by you with reasonable care and are not in the condition that they were in when delivered to you, we reserve the right to refuse accept the goods and issue the refund;

      10.7 In the unlikely event of your purchase turning up faulty or damaged we will replace the damaged item with the same one at the earliest opportunity. The time schedule will be fully communicated to you via e-mail or phone.